Introduction

At Cotswolds Drive, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By using our services or interacting with our website, you agree to the terms outlined in this policy.

Who We Are

Cotswolds Drive is a premium private hire service operating in the Cotswolds area, providing luxury transport services. For the purposes of data protection laws, Cotswolds Drive is the data controller responsible for the processing of your personal information.

Information We Collect

We collect the following types of personal information from you:

1. Personal Identification Information

• Name

• Email address

• Phone number

• Postal address

• Payment details (such as credit card or billing information)

2. Booking and Transaction Details

• Travel details, including pick-up and drop-off locations

• Preferences for your travel experience (e.g., vehicle amenities)

• Communication history with us, including email correspondence or inquiries made via our website.

3. Technical Information

• IP address

• Browser type and version

• Time zone setting

• Device and operating system information

• Information about how you use our website (cookies and similar tracking technologies)

4. Marketing Preferences

• Information about your preferences in receiving marketing communications from us.

How We Use Your Information

We may use your personal information for the following purposes:

1. Providing Our Services

• To manage your booking and provide the private hire service you requested

• To communicate with you regarding your booking or inquiries

2. Payment Processing

• To process your payments and manage any related billing information

3. Customer Support

• To respond to your questions, feedback, or requests for assistance

4. Marketing and Promotions

• To provide you with information about new services, special offers, or promotions if you have opted in to receive such communications

5. Improving Our Website and Services

• To analyze how users interact with our website and make improvements based on that data

6. Legal Obligations

• To comply with applicable laws, regulations, and court orders

How We Share Your Information

We may share your personal information with:

1. Service Providers

Third-party companies that assist us in delivering our services, such as payment processors, IT support, and web hosting services. These service providers are contractually obligated to safeguard your data.

2. Legal and Regulatory Authorities

We may disclose personal information if required by law, regulation, or court order, or to protect the safety, rights, or property of Cotswolds Drive, our customers, or others.

3. Business Transfers

In the event that Cotswolds Drive is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.

• Right to Rectification: You can ask us to correct any inaccuracies in your data.

• Right to Erasure: You can request the deletion of your personal data, subject to legal retention requirements.

• Right to Restrict Processing: You can ask us to suspend processing your data under certain conditions.

• Right to Data Portability: You can request the transfer of your personal data to another service provider.

• Right to Object: You have the right to object to the processing of your data in certain situations, such as for direct marketing purposes.

To exercise any of these rights, please contact us at the details below.

Cookies

Our website uses cookies to enhance your experience, analyze traffic, and serve personalized content. By using our website, you agree to the use of cookies in accordance with our [Cookie Policy].

Third-Party Links

Our website may contain links to other websites. Cotswolds Drive is not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you via email. Please review this policy periodically to ensure you are aware of any updates.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Cotswolds Drive
Email: cotswoldsdrive@gmail.com
Phone: +447904971282

 

This Privacy Policy was last updated on 18 October 2024.